CNWG Privacy Policy

Updated: 2026-06-01

1. Information We Collect

CNWG may collect account identifiers, email address, authentication records, product participation records, support messages, uploaded support images, notification status, device and browser information, IP address, and security logs.

2. How We Use Information

We use information to operate accounts, protect sessions, display product eligibility, provide support, detect abuse, investigate errors, comply with legal obligations, and improve platform reliability.

3. Cookies and Security

CNWG uses session cookies and related security controls to keep users signed in, protect authenticated pages, limit abusive login attempts, support page verification, and maintain account security. Disabling required cookies may prevent access to protected account features.

4. Support Messages and Uploads

Support conversations and support images are processed so CNWG can respond to account, product, and platform activity questions. You should avoid sharing unnecessary sensitive data and must not send passwords or verification codes.

5. Data Retention

CNWG retains account, operational, security, support, and product records for as long as needed to provide the platform, meet legal or security requirements, resolve disputes, enforce terms, and maintain reliable audit history. Certain deleted or inactive account data may be retained or removed according to platform retention rules.

6. User Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. Requests may be submitted through the support center, and CNWG may need to verify your identity before acting on a request.

7. Third-Party Services

CNWG may rely on infrastructure, email, hosting, analytics, security, or support-related service providers where needed to operate the platform. These providers may process limited information only for the purposes of providing services to CNWG.

8. Policy Updates

CNWG may update this Privacy Policy to reflect platform changes, legal requirements, security practices, or operational improvements. The latest version will be posted on this page with an updated effective date.

9. Contact

Privacy questions should be submitted through the in-platform support center. Do not include passwords, verification codes, or other sensitive account credentials in privacy or support requests.